Privacy policy

Protirus UK Limited is a private limited company registered in England and Wales (Company No. 06772473) and acts as the data controller when handling your personal data through this website.

• Address: Suite 33, Turners Building, Pink Lane, Newcastle upon Tyne NE1 5DW, UK
• Email: info@protirus.com
• Website: https://www.protirus.com

We may also act as a data processor on behalf of our clients when delivering services — in which case, their privacy policies apply.

We may collect and process:

• Identity data: name, title, job role
• Contact data: business address, email, phone number
• Transaction data: payments, project history
• Profile data: survey responses, feedback
• Usage data: site behaviour, browser type, IP address
• Marketing data: preferences for communications

We do not intentionally collect special category data (e.g. health, ethnicity, political beliefs) or data on criminal offences.

We collect data:

• Directly from you via forms, emails, surveys or support requests
• Automatically through our website via cookies and analytics tools
• From publicly available sources (e.g. Companies House)
• Through your interactions with our social media content
• Via third-party referrals or partnerships (e.g. service providers)

Examples:

• When you submit an enquiry
• When you download a guide or register for an event
• When you interact with our content on LinkedIn or via a marketing email

• Managing and improving our website and service offering
• Responding to contact or support requests
• Protecting IT infrastructure and detecting misuse
• Evaluating service effectiveness (via analytics or surveys)
• Sharing relevant updates with existing clients or prospects

We always assess whether our interests override your rights and will stop processing where required.

We use CookieYes to manage cookie consent in compliance with UK GDPR and PECR.

• Essential cookies: always active
• Analytics/marketing cookies: require your consent

You can manage or withdraw your preferences at any time via the cookie banner. For full details, please see our Cookie Policy.

We only share personal data with trusted parties when necessary. These may include:

• Hosting and IT infrastructure providers
• Web analytics tools (e.g. Google Analytics, LinkedIn Insight)
• Legal and compliance advisers
• Professional service providers (e.g. accountants, consultants)
• Government regulators or law enforcement, when required
• Potential buyers in the context of a business sale or restructure

We ensure all partners meet data protection obligations under contract.

Where data is transferred outside the UK, we ensure one of the following applies:

• The country has been deemed “adequate” by the UK government; or
• Standard Contractual Clauses or equivalent legal safeguards are in place.

You can request more information on applicable safeguards by contacting us.

We apply strong technical and organisational measures to prevent data loss, misuse, unauthorised access or disclosure.

Staff are trained in data protection, and we maintain breach response procedures in line with legal obligations.

We only retain personal data for as long as necessary, including:

• To fulfil the purpose it was collected for
• To meet legal, regulatory or contractual obligations
• To manage risk or support a potential legal claim

For example:

• Client records: retained for up to 7 years after engagement
• Marketing data: until opt-out or withdrawal of consent
• Analytics data: default 26-month retention (Google standard)

We review and securely dispose of data that is no longer required.

You have the right to:

• Access your data (Subject Access Request)
• Correct inaccurate or outdated data
• Erase data (subject to certain legal exceptions)
• Object to processing based on legitimate interests
• Restrict how we process your data in some cases
• Port your data to another service provider (where feasible)
• Withdraw consent at any time (for marketing or cookies)
• Complain to the ICO if you believe your rights are breached

Note: Some rights may be limited by law. We will explain any limitations in our response.
To exercise your rights, contact: info@protirus.com

We recommend contacting us first with any concerns. However, you may raise a formal complaint with the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We review this Privacy Policy regularly. Updates will be posted on this page with a new “Last Updated” date.